Conflict resolution, conflict management, how to handle conflict … there’s lots of advice out there about how to deal with conflict in your business. But what if we accepted and embraced it, rather than attempting to banish it? What if it turned out that conflict was...
I was a newly commissioned officer in the Royal Air Force when I was asked to inspect a junior airwoman. It was a task that fell to me because I was the Duty Officer that night. The formal inspection was part of her punishment for breaking some rule or other. She was...
We create job descriptions so that people know what we’re employing them to do and we sit them in teams of people that are doing similar things at the same time. Then we keep an eye on them to ensure that they do what we’ve told them to. We hire HR experts to help us...
As a leader, how well do you know your team? Would a significant number of them would do the wrong thing if you weren’t around to keep an eye on them? Do you listen to what your team are telling you? How much airtime do people with less experience get in your...
Autonomy motivates performance There is a lot of evidence for the effectiveness of freedom or autonomy as a motivator of the kind of performance and attitude that business leaders want to see (see ‘Drive’ by Dan Pink for some of it), and it’s not a new idea. Indeed,...
